Community Workbench / Community operations tool
Bring player voices into the next update.
A desktop workspace for game community operations. Gather messages, organize categories and reply drafts, and turn scattered feedback into follow-up work.
Organize messages first
Gather messages manually or from configured sources, then label issues and suggestions.
Add a review step before replying
Prepare reply drafts, check them against the real context, then decide how to proceed.
Build reusable community resources
Summarize feedback and release information for update notes and future follow-up.
Before you begin
Use one sample message to try classification and draft preparation.
Desktop message sources have different prerequisites. Preparing a draft does not mean it has been sent; platform permissions and delivery status must be verified separately.
You may want to know
Is Community Workbench the website admin console?
No. It is a separate product for game community operations; website content management is a different system.
Can I try the workflow without a platform account?
Yes. Start with synthetic sample messages to explore intake, classification, and drafts, then configure the required access when connecting a real platform.
Are drafts sent to players automatically?
Drafting and sending are separate states. Available delivery channels and required permissions depend on the integration and release.